Acast is seeking a Customer Success Manager. It is a full time position at Acast in Los Angeles, California. In the want-ad, Acast describes itself this way: “We are a flat organization that supports a culture of autonomy and respect, and find those with an entrepreneurial spirit and curious mindset thrive at Acast.”
As a Customer Success Manager (CSM) you will be joining our Global Customer Success team to become the “first contact” for many of the interactions we have with our Podcast customers. In this role, you will play an integral role in shaping the customer experience we provide, by helping our content creators (our Podcasters) get the most value out of the Acast platform and monetization services we provide. We want all our Podcasters to rave about our service and to recommend Acast to the highest level!
- Navigate and gain a deep understanding of Acast’s platform and products so as to create a fantastic support experience for new and existing podcasters
- Build great relationships with Acast’s Podcaster partners and become their trusted expert on platform and support requests and other general business and product inquiries
- Connect with a wide-range of customer types, from non-technical to more technical advances
- Oversee all support communication channels, including email support, phone support, social media and live chat
- Contribute to product backlog by logging issues, bugs, and feature requests when applicable
- And more!
Competencies and Characteristics include:
- Bi-lingual English and Spanish required (tri-lingual including French, Swedish, or German a bonus!)
- A genuine interest in podcasting and digital audio content
- Experience using customer/tech support technology
- Logical thinking
- Unrivaled problem-solving skills
- Experience of basic HTML and/or code structuring
- Strong Excel skills – preferably intermediate
- And more!
To learn more about Acast’s Customer Service Manager position, visit the Acast website where the want-ad is located. There is a button at the bottom called “Get more details. Acast is also seeking a Senior Customer Success Manager in Australia, and a Customer Success Manager in France.