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• How resilience in successful businesses is about adaptability
• Can you be too flexible as a company?
• The fine line between failure and success on adaptability
• What kind of thinking you need to be truly customer-centric?
• The advantages and disadvantages of start ups versus traditional more established companies
• Differences between B2B and B2C in putting the customer at the heart of your strategy
• Is there a step to step process from being product centric and insular to customer centric and external facing?